Privacy Policy

Last updated: August 11, 2025

This Privacy Policy describes how Seravon ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website located at seravon.online and any related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact details such as email address and phone number
• Account registration information including username and password
• Communications you send to us via email or contact forms
• Feedback, survey responses, or other content you submit

When you use our Service, certain information is collected automatically, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Device identifiers and technical information about your device
• Log files and usage data generated through your interaction with the Service

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. These technologies help us operate the Service, remember your preferences, and analyze usage patterns. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of the Service.

We may receive information about you from third-party sources such as analytics providers, advertising partners, and social media platforms, which we may combine with other information we hold about you.

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve the Service
• To create and manage your account and authenticate your identity
• To respond to your inquiries, requests, and support needs
• To send administrative communications including updates, security alerts, and policy changes
• To send promotional communications where you have consented or where we have a legitimate interest
• To analyze usage trends and monitor the performance of the Service
• To detect, prevent, and address fraud, abuse, security incidents, and technical issues
• To comply with applicable legal obligations and enforce our terms
• To personalize your experience and deliver relevant content

We process your personal information on the following legal grounds:

• Contractual necessity: Processing required to provide the Service you have requested or to fulfill our agreement with you
• Legitimate interests: Processing for our legitimate business interests, including improving our services, fraud prevention, and security, where these interests are not overridden by your rights
• Consent: Processing based on your explicit consent, which you may withdraw at any time
• Legal obligation: Processing necessary to comply with applicable laws and regulations

We do not sell your personal information to third parties. We may share your information in the following circumstances:

We may share information with trusted third-party vendors and service providers who assist us in operating the Service, including hosting providers, analytics services, email delivery services, payment processors, and customer support platforms. These parties are contractually obligated to use your information only as directed by us and in accordance with this policy.

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

We may disclose your information if required to do so by law or in response to valid requests from public authorities, including courts or regulatory agencies.

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to the physical safety of any person, violations of our terms of service, or as otherwise required by law.

We may share your information with third parties when you have given us your explicit consent to do so.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of your relationship with us and your use of the Service
• Legal obligations requiring us to retain data for minimum periods
• Statute of limitations applicable to potential legal claims
• Our legitimate business interests such as improving services and maintaining security records

When personal information is no longer needed, we will securely delete or anonymize it.

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, regular security assessments, and secure data storage practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any credentials used to access the Service.

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Right of access: The right to request a copy of the personal information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your personal information under certain circumstances
• Right to restriction: The right to request that we restrict processing of your information in certain situations
• Right to data portability: The right to receive your information in a structured, machine-readable format
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.

We may send you promotional emails or other marketing communications where you have opted in or where we have a legitimate interest in doing so. You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email
• Contacting us directly at help@seravon.online

Please note that even after opting out of marketing communications, you may still receive transactional or administrative messages related to your account and the Service.

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may impact the functionality and user experience of the Service. For more information on managing cookies, refer to your browser's help documentation.

The Service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties and encourage you to review the privacy policies of any third-party services you access.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately. If we discover that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. Where we transfer personal information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including the use of standard contractual clauses or other legally recognized transfer mechanisms.

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by providing additional notice such as a prominent notice on the Service or by sending an email to the address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all legitimate inquiries within 30 days. In some cases, particularly for complex or high-volume requests, it may take longer. If we need additional time, we will inform you of the reason and expected timeframe.